Phone number overview
You can have one or more local phone numbers for your business in any city or country of choice. If…
Buy phone numbers
You can buy one or more local phone numbers for your business in any city or country of choice. If…
Configure phone numbers
You can manage and configure your phone numbers at the Phone numbers page in the Sonetel web app. In this…
Free phone number
Yes. You can get a free phone number in a country of choice if you also use the free Business…
Are phone numbers free with Plans?
Yes. If you are on one of our paid plans, you can get a phone number from the following countries…
Receive calls
You can receive calls from other team members and Sonetel users. You can also receive regular phone calls by having…
Make calls
You can make free calls to team members and other Sonetel users. You can also make regular calls to contacts…
Intra-EU and Local call rates
Intra-EU and Local call rates can give you up to 95% cheaper call rates for calls within the Europe Union…
Free conference call number
Sonetel provides free conference call numbers allowing anyone to join a free Sonetel conference room from any regular phone. You…
SMS
You can receive SMS on some types of numbers that we provide. It is however not yet possible to send…
Phone number limitations
There are various limitations that apply to phone numbers. Some are general, others are country-specific. Max 60 simultaneous calls per…
Can I bring numbers away from Sonetel?
Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…
Can I move my old number to Sonetel?
It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…
Cancel a phone number
You can unsubscribe a phone number whenever you want. There will not be any additional renewal charges thereafter. To unsubscribe…
Call recording
Call recording is available with phone numbers that are free with paid plans. You can activate call recording on all…
IVR – Interactive Voice Response
A voice response menu allows you to play menus to callers – such as „For sales press one…“ – or…
Voice announcements
Do you want to play a message to callers before forwarding the call to some other destination? Or do you…
Voicemail
Each user has a voicemail box by default, but if you want to create additional voicemail boxes for sales, support,…
Fax
We do not support fax.
Virtual phone number countries
Our service works globally, in every corner of the world, for making and receiving calls. Countries that you can get…