IVR (Interactive voice response) has been around since the early seventies. In its new shape – the Cloud IVR  – it still plays a vital role in every business that wants to handle incoming customer calls in a professional way. In this arti...

Un numéro de téléphone virtuel est un numéro de téléphone ordinaire qui vous permet de répondre et de passer des appels depuis n’importe où dans le monde. Dans cet article, nous allons vous expliquer comment obtenir votre propre numéro de téléphone...

Comment fonctionne le renvoi d’appel – et comment l’activer sur un numéro de téléphone ? Ce sont quelques-unes des questions auxquelles nous répondrons dans cet article

Communications Platform as a Service (CPaaS) is a cloud based service that allows you to integrate various types of real-time communication services into your own software, through the use of APIs. In this article we will take a deep look at CPaaS. H...

Sonetel offers both Premium and Business packages. What is the difference – and when does it make sense to have either of them?  

The phone number is an aging invention from the 1800’s. It still plays a surprisingly important role in our lives. But for how long? Will there be phone numbers in the future – or are they on the brink of extinction? These are some of the...

Increase sales by adding a free chat widget to your website, allowing visitors to ask questions to your team. In this article we will explain what a chat widget is and how you can get one for your business – for free.

Your customers and prospects are probably already among the more than 1 billion people using Messenger. How can Facebook Messenger be used for your business – to increase revenues? In this article we will explain how you can make your business...

Twitter DM – or Twitter Direct Messaging – is a feature that allows two Twitter users to send private chat messages to each other. In this article we will explain how your business can use Twitter DM to make yourself available to customer...

WordPress is a free open-source software that runs ca 35% of all web sites on the planet. By adding plugins to a WordPress site, you can add more functionality. If you want to allow your website visitors to ask questions, we suggest that you add a fr...