IVR (Interactive voice response) has been around since the early seventies. In its new shape – the Cloud IVR  – it still plays a vital role in every business that...

Ett virtuellt telefonnummer är ett vanligt telefonnummer som låter dig svara på och ringa samtal från var som helst i världen. I den här artikeln kommer vi att förklara hur...

Hur fungerar vidarekoppling av samtal – och hur kan man aktivera det på ett telefonnummer? Dessa är några av de frågor som vi kommer att besvara i den här artikeln

Communications Platform as a Service (CPaaS) is a cloud based service that allows you to integrate various types of real-time communication services into your own software, through the use of...

Sonetel offers both Premium and Business packages. What is the difference – and when does it make sense to have either of them?  

The phone number is an aging invention from the 1800’s. It still plays a surprisingly important role in our lives. But for how long? Will there be phone numbers in...

Increase sales by adding a free chat widget to your website, allowing visitors to ask questions to your team. In this article we will explain what a chat widget is...

Your customers and prospects are probably already among the more than 1 billion people using Messenger. How can Facebook Messenger be used for your business – to increase revenues? In...

Twitter DM – or Twitter Direct Messaging – is a feature that allows two Twitter users to send private chat messages to each other. In this article we will explain...

WordPress is a free open-source software that runs ca 35% of all web sites on the planet. By adding plugins to a WordPress site, you can add more functionality. If...